What you should know:
Previously, the state of Illinois in the U.S had a variety of entities using data systems that were not integrated or compatible with each other. This led to a very siloed approach towards data sharing which affected the government and their ability to use city data effectively. This also meant that residents would need to fill out the same paperwork at multiple entities since the systems were not linked. At the end, this was an inefficient system that wasted the limited resources and frustrated residents.
To address these problems, Illinois built the Enterprise Memorandum of Understanding (eMOU) on data sharing, an agreement between Illinois agencies that was designed to:
- Enable customer-centric service delivery, providing information tailored to a citizen’s needs;
- Assist effective strategic policymaking, offering executives and front-line staff trustworthy data to make more informed decisions; and
- Encourage efficient program management, leading to increased productivity of State employees.
Interestingly, the agreement was created and signed within only seven months due to strong support from the Office of the Governor, Illinois Department of Innovation and Technology executive leadership, and agency directors.
Since implementation, Illinois has seen five distinct benefits from the eMOU on data sharing:
- Provides structure and consistency around data sharing;
- Increases the speed of information sharing;
- Creates an internal clearinghouse for data;
- Delineates timelines for sharing of information; and
- Uses National Institute for Standards and Testing (NIST) security standards to ensure the highest level of data protection.
By signing the agreement, agencies adopt the legal, security and data governance framework in advance of any data sharing requests. Unlike agency-to-agency data sharing agreements, once a data request is made, participating agencies can focus on the technical components of data sharing without having to worry about the legal components.
Value to UAE Government:
The UAE has already onboarded several programs such as the DubaiID, UAEPass and Services 1 center to remove the repetition element when accessing services. A program similar to the eMOU on data sharing would be very helpful to the UAE Government as well as all the residents & citizens who utilize these services. A united Data sharing framework would mean that all entities are essentially connected, thus eliminating the need for a lot of paper work which can also help address the paperless strategy. Additionally, with the shared data, entities will be able to aggregate and predict information to offer better service delivery for their end customers.