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Stories

Gov Services 2.0: How to Think Like Your Customer

Customers want a simplified experience that is tailored to their needs. Thinking like your customer is essential for a successful Government 2.0 transformation. 

Gov Services 2.0: How Improving Data Sets Meet New Customer Needs

Government Services 2.0 uses technology to better solve collective problems at a city, national and international level. There are four stages to the process of transitioning to an interactive electronic system. 

Untangling E-gov, Digital Government and Gov Services 2.0

Multiple barriers are slowing governments’ adoption of new technology. However, some governments have started exploring IT technologies such as e-government,digital government, and government services 2.0.

The Future Of Government Digital Services (GDS)

Data will be the foundation of future service design, policy making, engagement and operational efficiency.

GOVERNMENT SERVICES FORUM 2022

DIALOGUE ON THE FUTURE OF GOVERNMENT SERVICES, 4TH EDITION MARCH 2022

GXTALKS at World Government Summit 2022

Reimagining the future of Government Service Experience, GXTALKS at World Government Summit 2022

Why Constraints Drive Superior Customer Experience

Why does a remote control have 60 buttons and we consume less than 10, which are too small and hard to find? Ben Boesch holds forth on CX and recounts anecdotes from VFS Global.

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