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Stories

Why Constraints Drive Superior Customer Experience

Why does a remote control have 60 buttons and we consume less than 10, which are too small and hard to find? Ben Boesch holds forth on CX and recounts anecdotes from VFS Global.

GX Talks - Leadership Dialogues with Lauren Aaronson, Santiago Garces, Martha Dorris, Carolyn Staats and Dan Chenok

In collaboration with the IBM Center for the Business of Government, GX Talks recently hosted a special session titled: "Transforming public service experiences through the power of data and new technologies". Watch the session here.

GX Podcast hosts Roberto Croci, Managing Director of Microsoft for Startups in the Middle East & Africa Region

In this episode of the GX Podcast, Ian Khan speaks with Roberto Croci who is leading a trailblazing effort to work with startups in the Middle East.

Digital India: On Delivery of Citizen Services

India is increasingly providing digital government services. Now we need reliable and timely delivery.

GX Talks - Leadership Dialogues with Mohamed Bin Taliah, Shai-Lee Spigelman, Theo Blackwell and Tanya Filer

A special session of GX Talks was recently hosted in collaboration with StateUp, titled: "Regenerating public services for an evolving world". Watch the session here.

What Will the World Look Like in 2030?

Big demographic, economic and technological changes are coming — from an aging population in the U.S. and the rise of sub-Saharan Africa as a compelling middle-class market to automation causing “technological unemployment,” according to Wharton management professor Mauro Guillen.

4 Tips on Setting Up Hybrid Government Services During Covid-19

Successfully providing both virtual and in-person government services where needed, and ensuring workers can work alongside AI resources.

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You can contribute various types of content like: case studies, articles, book reviews, opinions, policy briefs, podcasts and videos among others. But they must be directly or indirectly related to the conversation around the services governments deliver to citizens and businesses.

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