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Making Government Forms WISER

The Behavioral Economics Team of the Australian Government (BETA) is using behavioral insights to make government forms WISER.

Public Services Trends for 2021

The COVID-19 pandemic has accelerated a number of digital and automation trends.

What a Government Services Global Index Could Look Like

A Government Services Global Index can offer a guiding roadmap to improving customer satisfaction, lowering costs, and increasing citizen participation and trust in government.

Unlocking the Potential of Digital ID

The successful adoption of digital ID can be a key to modernizing public services.

GX Podcast - In Conversation with Dr. Jonathan Reichental

Conversations on public services, government experiences and smart cities - with Dr. Jonathan Reichental, Bestselling Author of Smart Cities for Dummies, Former CIO for the City of Palo Alto, USA

Bridging the Digital Divide: Reaching Disadvantaged Students

Schools need close collaboration with local community organizations as well as government bodies to bridge the digital divide.

GX Podcast - In Conversation with Vala Afshar, Chief Digital Evangelist at Salesforce

Conversations on public services and government experiences - the opening episode of 2021 presents Vala Afshar, Chief Digital Evangelist at Salesforce


Your contribution can make GX the world’s single greatest idea repository and exchange platform for government services

Who can contribute?
This is an opportunity for anyone and everyone to contribute and share ideas and thoughts that can shape government services in every imaginable way. Contribute and share knowledge with other thought leaders, innovators, futurists, civil servants, policy specialists, academics and decision makers as well as with thinktanks, labs, government organizations, corporations and startups.

What can you contribute?
You can contribute various types of content like: case studies, articles, book reviews, opinions, policy briefs, podcasts and videos among others. But they must be directly or indirectly related to the conversation around the services governments deliver to citizens and businesses.



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