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This website is managed by the Emirates Government Service Excellence Program (EGSEP) at the UAE Prime Minister’s Office (herein after referred to as the ‘Program’). EGSEP reserves the right to modify or amend these terms from time to time without notice. If you wish to continue to use our website, it will mean that you accept the Terms & Conditions and any further post changes. We welcome your use of this website in accordance with the following terms of use. Members or users are entirely responsible for their conduct and compliance with these terms. By registering, using or accessing this Website, you acknowledge that you have read, understood, and agree to be bound by these terms.

Through this website we provide general information to anyone visiting and using this website, hence the "User" accepts and agrees to be bound by these Terms and Conditions. These Terms and Conditions represent a binding contract between the Program and the "User". Please read these Terms and Conditions carefully. If the user does not agree with these Terms and Conditions, then please do not use this Web Site. 

This website gives no warranty and the Program accepts no responsibility for the integrity of the download of the information and services provided through this website.  The information and services are provided ‘as is’ as to its fitness for purpose.

Without prejudice to Users other rights under these terms and conditions, if the user breaches these terms and conditions in any way, the administration of the website may take such action as it deems appropriate to deal with the breach, including suspending the user’s access to the website, prohibiting the user from accessing the website,  contacting the user’s internet service provider to request that they block the user’s access to the website and/or bringing court proceedings against the user.

The Program may terminate a User’s access to the website, or discontinue or modify the content at any time without prior notice to the User.

Privacy Policy

This privacy policy constitutes a part of the Terms & Conditions of this website.

By using the website, users agree to the following personal information being stored for internal use by the program: full name, email address, country, job title, organization, sector, social media accounts. Some fields out of these are compulsory.

We require this information to understand your needs and provide you with a better service, and for the following reasons: internal record keeping, reporting purposes, to direct the most relevant and useful material from the site to you via recommendations, e-alerts and e-newsletters; and to improve our products and services.

This website has security measures in place to protect the loss, misuse and alteration of the information under the control of the program. The program shall not be responsible for any harm that the user/reviewer or any person may suffer as a result of a breach of confidentiality with respect to information the reviewer/user transmitted to the site.

Any legal proceedings in connection or arising in relation to this website shall be governed by United Arab Emirates laws. UAE courts shall have the exclusive jurisdiction over any disputes, claims and legal proceedings in connection or relating to this website.


All copy right reserved ©2019 The Emirates Government Service Excellence Program (EGSEP) at the Prime Minister’s Office, UAE.

The contents of this website, including but not limited to, the text, logos, images, files, links and sounds are the property of the program and are protected by copyright.

The program reserves all copyright, trademark, patent, intellectual and other property rights in the information and services contained in this website provided in any means in the website. Any unauthorized use or publication or stored in a retrieval system or reproduction or printing of the information, materials and proprietary rights contained in this website is strictly prohibited.

All trademarks, service marks, product names, and company names or logos displayed or cited on the Website are the property of their respective owners.

Disclaimer notice

The program operates this website, providing information and certain services. Whereas the program is looking to provide quality of information and service to this website’s users and makes every attempt to ensure accuracy, and reliability of the data contained in this website, the website is likely to develop continuously and the provided information and services may be amended from time to time.

Therefore, any provided information or services through this website or any other sites linked to it, is deemed to be general information only and not provided for advisory or consultancy purposes.

Website Security Rules

Users are prohibited from violating or attempting to violate the security of the website, including, without limitation:

  1. Accessing data not intended for such user or logging into a server or account which the User is not authorized to access
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
  3. Attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to the Web Site, overloading, flooding, mail spamming, mail bombing or crashing
  4. Proposing promotions, and/or advertising of products or services
  5. Forging any TCP/IP packet or any part of the information or republish them without authorization.

Violation of system or network or this website may result in civil or criminal liability. The program along with the relevant authorities will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

External Hyperlink

The program has no control over the content of material accessible on any links through the websites that are cross-referenced. It is the responsibility of the Internet user to make decisions about the relevance or accuracy, and reliability of information found on those websites. We cannot guarantee that these links will work and the user will have access to it all of the time.

The program holds no responsibility for the content of linked websites. The Program maintains no responsibility for, nor endorses any, comments, questions, feedback, and ideas expressed in the content of any websites to which this website may present links and does not maintain any affiliation or association with the operators of any such websites.

User Conduct

Users may not use this website to:

  1. Perform any activity which is or may be, directly or indirectly, unlawful, including, but not limited to, any acts which may be deemed to be, in any way, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful or racially, ethnically or otherwise objectionable.
  2. Perform any activity that may breach a third party right.
  3. Engage in commercial activities, including but not limited to, offering for sale any products or services, soliciting for advertisers or sponsors or selling, licensing or granting public access to any materials or information displayed on the Website.
  4. Share views that justify, promote, incite, or support violence to achieve any number of social, religious, or political changes.

Limitation of Liability

Under no circumstances shall the Website, its officers, directors, agents, or employees be liable to any User for any damages, claims, demands, or causes of action, whether in tort, contract or otherwise, whether direct or indirect, special, incidental, consequential, or punitive, as a result of the User’s use of the site or the content, products, or services provided thereon.

Users agree to access to the Website at their own risk. The program accepts no responsibility for any liability, whether civil or criminal, resulting from Users’ access of the Website and its content.

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