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What Governments Can Learn from Hyper-Personalization

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks. The hyper-personalization of government services is what will gain and retain customer interest in the long term

Moonshot Ideas for Government Services

From AI-controlled runways and a national cryptocurrency licensing system to digital trade deals, here are some big-impact ideas relating to government services

Why Global Taxation is Needed for the Success of the Digital Age

The CEO of, Gillian Tans, makes her case against EU’s digital services tax (DST)

Before Training Public Servants, You Must Educate Yourself

A well-timed survey may be the difference between failure or success, writes Beth Simone Noveck, Director of the Governance Lab and Jason Williams-Bellamy

4 Ways to Make a City More Walkable

Jeff Speck, a city planner and urban designer, advocates for more walkable cities

Digital Transformation and Why it's Essential for Government Services

How can governments navigate through the disruption of digital technology and leverage technology and data to better serve citizens? Experts share insights at the Government Services Forum roundtable at the World Government Summit 2019 in Dubai

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