Customers want a simplified experience that is tailored to their needs. Thinking like your customer is essential for a successful Government 2.0 transformation.
The use of digital assistants, all-in-one platforms, and increased security play a crucial role in repositioning the wealth of opportunities that lie ahead.
It’s important to rethink processes and user experience with the context of digital government in order to bring government services closer to citizens.
Government Services 2.0 uses technology to better solve collective problems at a city, national and international level. There are four stages to the process of transitioning to an interactive electronic system.
Multiple barriers are slowing governments’ adoption of new technology. However, some governments have started exploring IT technologies such as e-government,digital government, and government services 2.0.
