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Stories

Behind-the-scenes at the Government Services Forum

A one-minute glimpse into the Government Services Forum at the World Government Summit 2019

Instead of Fines, Drivers in Estonia are Getting a Time-Out

This is part of a traffic innovation project in Estonia that aims to find new effective ways to improve road safety

GX Talks: Hussein Wehbe on UPS and Seamless and Integrated Customer Experience

Hussein Wehbe, the Managing Director for UPS in the Middle East, explains why customer experience must be first and foremost

GX Talks: How to Reinvent Government Services With AI

Bashar Kilani, Region Executive, Gulf Countries & Levant, IBM Middle East, explains why data is fundamental for cognitive governments

What Governments Can Learn from Hyper-Personalization

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks. The hyper-personalization of government services is what will gain and retain customer interest in the long term

It’s Make or Break Time for GovTech Investments

GovTech is still in its infancy, but timely investments could unlock a growth spurt, writes Carlos Santiso, the director of governance practice at the Development Bank of Latin America

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