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What is the concept of Government Experience?

Converging technologies are driving a radical re-think of government services. New customer demands require a transformation of government service paradigms. We need to go beyond service to focus on the experience.

Government Experience (GX) is a new global framework for government service excellence from the UAE. We are optimizing government service experiences and going upstream to serve customers with intuitive, intelligent and delightful services, and we are uniting global practitioners and innovators to do so. We see Government Experience as the next frontier in government experience design and delivery.

What is GX?

This portal, GX,  aims to unite government decision-makers, global practitioners and renowned innovators to re-examine and re-define Government Experience for the present and the future. It stands for the following and more:

  • A one-stop platform to enable interaction and share best practices globally with specific focus on government services
  • Single pre-eminent destination for learning, knowledge and consolidation of experiences and practical research stories from around the world
  • A forum for idea exchange and resource collaboration for stakeholders that can potentially connect startups and companies with government entities seeking solutions
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