What you need to know
This report explores how emerging technologies like Artificial Intelligence (AI), Blockchain, the Internet-of- Things (IoT) and Drones & Wearables can empower governmental service oﬀerings. AI, for instance, can make answers to questions citizens have available in real time and can contribute to a more personalize digital government oﬀering. The IoT will help deliver digital services to citizens through citizen-facing applications. An important question remains, however: how will governments fit into this next wave of technology trends? Will they be participants that keep pace with rapid change, or will they ‘lag’ behind and allow a technology gap to open up? The report authors argue that a tech gap of more than 30 months could impact the trust and confidence citizen have in their government.