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4th Government Services Forum

Service & Experience

The fourth edition gathers 11 leaders to talk about government services: Summary, photos, videos and session report from the 4th Government Services Forum held at the World Government Summit 2022 during Expo 2020 Dubai

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Top 7 Tips for Creating a User-Friendly Government Service Website That Satisfies Citizens
Service & Experience

Top 7 Tips for Creating a User-Friendly Government Service Website That Satisfies Citizens

Service & Experience

Organizing a website by life situation, providing quick links, offering end-to-end services, and providing one secure login ID across all government entities, are some of the features government websites can provide to make the process more user-friendly for customers.

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Symbiotic Governments | Decluttering governments through Mission Clusters
Service & Experience

Symbiotic Governments | Decluttering governments through Mission Clusters

Service & Experience

The realization of a symbiotic government requires multiple components and a way for translating how missions come together and scale. This article elaborates on how Mission Clusters can be the vehicle for deploying and scaling missions successfully.

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A Government Perspective On 9 Key Tech Trends
Data & Technology

A Government Perspective On 9 Key Tech Trends

Data & Technology

The world is rapidly changing and accelerating towards technological advancements ready to be harnessed by organizations and governments.

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3 Strategies That Make For Seamless Digital Service Delivery
Service & Experience

3 Strategies That Make For Seamless Digital Service Delivery

Service & Experience

Governments are taking to achieve seamless service delivery with the implementation of three main strategies: committing to fully digital and touchless services, designing proactive services around life events, and building the infrastructure to support the seamless service.

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Symbiotic Governments | Conceptualizing missions for a better tomorrow
Service & Experience

Symbiotic Governments | Conceptualizing missions for a better tomorrow

Service & Experience

A symbiotic government has the potential to transform the hierarchical, siloed structure of independent ministries, which will allow us to strategize for the future and drive exponential change and progress.

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Top 9 Government Services Trends for 2022
Service & Experience

Top 9 Government Services Trends for 2022

Service & Experience

The use of digital assistants, all-in-one platforms, and increased security play a crucial role in repositioning the wealth of opportunities that lie ahead. 

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Serco Institute : Research suggests that the UAE is leading the way in measuring user satisfaction for government services
Service & Experience

Serco Institute : Research suggests that the UAE is leading the way in measuring user satisfaction for government services

Service & Experience

How can we design a user satisfaction metric specifically for government services?

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