"We are living through a period of unprecedented change," said His Excellency Mohammed Bin Taliah, the Assistant Director General for Government Services Sector at the Prime Minister’s Office in the Ministry of Cabinet Affairs and the Future, UAE. "Change that runs deeper and wider than ever before, at a pace that has never been experienced. From service design and delivery through to communication and interaction with stakeholders, every aspect of government function and performance will be affected."
Understanding the role of digital transformation in government services was discussed and debated at the inaugural Government Services Forum at the World Government Summit in Dubai in Feburary 2019.
This report provides a detailed summary of the discussion, with inputs from panelists, knowledge partners, Ernst & Young and Winston & Strawn, as well as representatives from the UAE Prime Minister’s Office. These inputs were obtained during the panel discussion and from interviews conducted after the event.
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