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How Governments Can Remain Effective and Rebuild Public Trust

Spreading and sharing power form the basis of the ‘The Shared Power Principle’ – could it be the new vision for governments to achieve the best results?

Behind-the-scenes at the Government Services Forum

A one-minute glimpse into the Government Services Forum at the World Government Summit 2019

GX Talks: Hussein Wehbe on UPS and Seamless and Integrated Customer Experience

Hussein Wehbe, the Managing Director for UPS in the Middle East, explains why customer experience must be first and foremost

What Governments Can Learn from Hyper-Personalization

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks. The hyper-personalization of government services is what will gain and retain customer interest in the long term

7 Design Principles for Using Blockchain for Social Impact

Blockchain can be a powerful tool for positive social impact, but it is essential to do it right

GX Conversations on Service Continuity: Expert Takes In The Times Of Crisis - Pete Peterson

How can governments maintain continuity of services they provide to citizens, residents and businesses in these times of crisis? Listen from service pioneers, policy experts, government leaders, innovators and thinkers from across the globe.

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