Why does a remote control have 60 buttons and we consume less than 10, which are too small and hard to find? Ben Boesch holds forth on CX and recounts anecdotes from VFS Global.
"The next stage of services evolution: Is going digital all about technology?" - Watch thought leaders and practitioners talk about their experiences in challenging times and their readiness for the new normal.
'Learnings in digital experiences in the new normal: Are governments ready?' - Watch thought leaders and practitioners talk about their experiences in challenging times and their readiness for the new normal.
GX Podcast is a unique series of dialogue on citizen services. You can listen to all episodes of the GX Podcast here. Some episodes are also available as video podcasts and you can find the links below. More episodes will be added soon.
