Government Experience

249
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249
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How Governments Can Remain Effective and Rebuild Public Trust

Spreading and sharing power form the basis of the ‘The Shared Power Principle’ – could it be the new vision for governments to achieve the best results?

741
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741
0

Behind-the-scenes at the Government Services Forum

Service & Experience

A one-minute glimpse into the Government Services Forum at the World Government Summit 2019

520
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520
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GX Talks: Hussein Wehbe on UPS and Seamless and Integrated Customer Experience

Service & Experience

Hussein Wehbe, the Managing Director for UPS in the Middle East, explains why customer experience must be first and foremost

1576
1

1576
1

What Governments Can Learn from Hyper-Personalization

Service & Experience

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks. The hyper-personalization of government services is what will gain and retain customer interest in the long term

2026
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2026
0

7 Design Principles for Using Blockchain for Social Impact

Service & Experience

Blockchain can be a powerful tool for positive social impact, but it is essential to do it right

627
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627
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GX Conversations on Service Continuity: Expert Takes In The Times Of Crisis - Pete Peterson

Service & Experience

How can governments maintain continuity of services they provide to citizens, residents and businesses in these times of crisis? Listen from service pioneers, policy experts, government leaders, innovators and thinkers from across the globe.