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Stories

Why Constraints Drive Superior Customer Experience

Why does a remote control have 60 buttons and we consume less than 10, which are too small and hard to find? Ben Boesch holds forth on CX and recounts anecdotes from VFS Global.

GX Talks - Leadership Dialogues with Lauren Aaronson, Santiago Garces, Martha Dorris, Carolyn Staats and Dan Chenok

Yet another special edition - Registration Link

GX Talks - Leadership Dialogues with Mohamed Bin Taliah, Shai-Lee Spigelman, Theo Blackwell and Tanya Filer

A special edition of GX Talks - Registration Link

GX Customer Councils: A Special Edition

"The next stage of services evolution: Is going digital all about technology?" - Watch thought leaders and practitioners talk about their experiences in challenging times and their readiness for the new normal.

GX Customer Councils: A Special Edition

'Learnings in digital experiences in the new normal: Are governments ready?' - Watch thought leaders and practitioners talk about their experiences in challenging times and their readiness for the new normal.

GX Podcast: Listen to all episodes here

GX Podcast is a unique series of dialogue on citizen services. You can listen to all episodes of the GX Podcast here. Some episodes are also available as video podcasts and you can find the links below. More episodes will be added soon.

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