Serco Institute : Research suggests that the UAE is leading the way in measuring user satisfaction for government services
How can we design a user satisfaction metric specifically for government services?
Green Energy and Sustainability
Denmark’s success in converting to a sustainable, green society is widely recognized, and the country ranks at the top of the Energy and Sustainability Rankings. This paper tries to understand what Denmark has done to be a Green Energy Leader.
The GovTech Index 2020
Take a look at the first comprehensive measurement of GovTech ecosystems in the world.
UNDESA Compendium of Digital Government Initiatives
Digital response to the COVID-19 Pandemic
Better Digital Government - Policy Paper
Policy paper Better Digital Government - nearly 60 recommendations for the UK Government to enact urgent improvements
Understanding The Impact Of COVID-19 On Urban Mobility Trends
The COVID-19 pandemic is having profound economic, social and political impacts across the globe. Its effects are spreading throughout the entire transport sector, and urban mobility is no exception. Read this report by the World Government Summit.