Digital Transformation and Why it's Essential for Government Services
How can governments navigate through the disruption of digital technology and leverage technology and data to better serve citizens? Experts share insights at the Government Services Forum roundtable at the World Government Summit 2019 in Dubai
Digital technology is fundamentally transforming the way the public sector operates. From service design and delivery through to communication, every aspect of government function and performance is being impacted by technology.
Understanding the role of digital transformation in government services was the key topic discussed and debated at the inaugural Government Services Forum at the World Government Summit in Dubai in Feburary 2019.
During the roundtable discussion, experts from around the world weighed in on the challenges, opportunities and strategies for government leaders to consider in their common goal towards digital transformation. Learn more about some of the findings from both the panel discussion and from interviews conducted after the event in the attached report and videos.
Alain Bejjani, CEO at Majid Al Futtaim Group
Azad Jafarli, Chief of Staff of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan
Gaurav Dwivedi, Secretary to the Chief Minister, State of Chhattisgarh, India
Marloes Pomp, Head of Blockchain Projects, Government of Netherlands
Ian Khan, Technology Futurist, FUTURACY
Ali Al Asiri, CEO at Saudi Arabia's e-Government Program (YESSER)
Siim Sikkut, Chief Information Officer at Government of Estonia
Jane Wiseman, CEO at Institute for Excellence in Government, USA
Prof Tim Unwin, UNESCO Chair in ICT4D and Emeritus Professor of Geography at Royal Holloway, University of London
Daniel Korski, CEO and Co-Founder at PUBLIC and Chairman and Co-founder at The GovTech Summit
Catherine Carlton, City Council Member and former Mayor City of Menlo Park, USA
Dr. Jonathan Reichental, Consultant and Professor, City of Palo Alto, USA