Estonia to launch AI chatbot for governmental e-services
The chatbot promises to take the communication between the citizens and the state to an entirely new level.
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- Oct 28, 2020
This was originally posted on the e-estonia website by Anett Numa, Digital Transformation Adviser at the e-Estonia Briefing Centre. Read the original post here: LINK
Estonia will be launching a national #AI chatbot called Kratt with a focus on providing the best user experience possible. #KrattAI chatbot would allow citizens to access the state services at any time of the day through a comfortable user experience. Estonia has set an ambitious goal to replace approximately 50 public services by using AI solutions by the end of the year 2020. As of October 2020, there are at least 41 AI solutions deployed in the Estonian public sector. These solutions include forecasting models for Road Administration, speech recognition tool Hans for Estonian Parliament, a solution for transcribing emergency calls, etc.
As with every other digital solution in Estonia – a public, private partnership model is used in the #AI strategy. This specific solution will be implemented by the Estonian company NetGroup who won the first chat robot procurement.
