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Stories

Case Study: Paris Wants to Share its World-Class Digital Success With Other Cities

Paris built a world-class, open platform for digitising city services – and it wants to share it with other cities around the world

Data-driven Local Government Delivers Results for Residents – Lessons from Gold-Certified Cities in Bloomberg Philanthropies' What Works Cities Initiative

Through collaboration, the sharing of data and a 'universal toolkit' for larger change, cities like Kansas, Washington D.C. and Louisville are being recognised for finding solutions to urban problems

How Governments Can Design User Centered Service Interactions?

With the surge in digitization across the world with COVID-19, governments have a unique opportunity to design and deploy seamless government service interactions online that are centered around their citizen’s needs.

Thailand’s strategy for digital transformation

Supot Tiarawut, CEO of Thailand’s Digital Government Agency, discusses how AI, digital ID, and open data will play a role.

Government Experience in Action : Azerbaijan's Agile response to COVID-19

In this series I will feature governments that are taking the concept of GX to the next level, in the hope that others will follow their lead and become champions of change as well. My first in-depth look is at the Republic of Azerbaijan, which participated in the inaugural Government Services Forum held at the World Government Summit in Dubai in 2019. This article focuses on some of the strategic and tactical choices Azerbaijan Governments Services delivery unit, ASAN, made when COVID-19 was detected in the country and how leadership, technology and excellence to service delivery led to a successful pandemic control in the country.

GX endorsed at the 2nd Government Services Forum

The second edition of the Forum gathers 16 leaders at Berkeley to talk about government services

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