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Stories

Making Government Forms WISER

The Behavioral Economics Team of the Australian Government (BETA) is using behavioral insights to make government forms WISER.

Public Services Trends for 2021

The COVID-19 pandemic has accelerated a number of digital and automation trends.

What a Government Services Global Index Could Look Like

A Government Services Global Index can offer a guiding roadmap to improving customer satisfaction, lowering costs, and increasing citizen participation and trust in government.

Unlocking the Potential of Digital ID

The successful adoption of digital ID can be a key to modernizing public services.

Bridging the Digital Divide: Reaching Disadvantaged Students

Schools need close collaboration with local community organizations as well as government bodies to bridge the digital divide.

Give employees on-the-job training or cash handouts? A Rwandan study

Cash handouts proved to be the most effective way of improving outcomes for young underemployed people.

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