Stories
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Top 7 Tips for Creating a User-Friendly Government Service Website That Satisfies Citizens
Organizing a website by life situation, providing quick links, offering end-to-end services, and providing one secure login ID across all government entities, are some of the features government websites can provide to make the process more user-friendly for customers.
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Symbiotic Governments | Decluttering governments through Mission Clusters
The realization of a symbiotic government requires multiple components and a way for translating how missions come together and scale. This article elaborates on how Mission Clusters can be the vehicle for deploying and scaling missions successfully.
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3 Strategies That Make For Seamless Digital Service Delivery
Governments are taking to achieve seamless service delivery with the implementation of three main strategies: committing to fully digital and touchless services, designing proactive services around life events, and building the infrastructure to support the seamless service.
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Symbiotic Governments | We cannot build the future using systems of the past
It is time to transform governments from 19th-century mindsets and silos toward 21st-century structures and systems. This transformation has the potential to shift hierarchical, siloed government systems of the past into interdependent, interconnected, neural-like systems, with long-term value ing
