This article originally appeared on Government Technology as a case study.
Governments are increasingly adopting digital solutions to enable their stakeholders to access relevant information. Two US cities have shown that digital solutions can facilitate offering quality digital experience and delivering significant benefits to their residents and other stakeholders, one with a mobile app for city information and services, and the other with a web portal to access municipal data.
Tyler, Texas is using a customized mobile app known as “MyTyler” to provide access for its residents to a wide range of maintenance services as well as to provide information from real-time traffic and transit maps to information about the city’s elected officials, boards and commissions, and departments. The city has reaped multiple benefits from the use of the mobile app from realizing cost savings to having faster and easier updates as well as improving community perceptions.
Los Angeles, California is using an open data web portal for sharing both static and real-time data with its residents and stakeholders. The centralized “DataLA” portal provides datasets in an easy to understand format. Its dashboards present summary data about city services and expenditures, as well as progress on sustainability plans for the environment and economy. The city has involved community organizations to identify information needs.