Vala Afshar is the Chief Digital Evangelist at Salesforce. Formerly, Vala was the CMO and the Chief Customer Officer for Enterasys Networks, responsible for global marketing and customer service and support operations. An award-winning inventor of social technologies and customer services operations, he is considered a pioneer in cloud computing, social collaboration, business intelligence and customer relationship management (CRM).
Vala is the author of "The Pursuit of Social Business Excellence," which was published in September 2012. He contributes technology, business and leadership articles to the Huffington Post, INC Magazine, ZDNet and other publications.
Vala hosts a weekly video show called “DisrupTV,” inviting Fortune 1000 business executives, startup founders, venture capitalists and tech and media personalities, covering business, technology and leadership topics.
Vala is a Twitter celebrity with more than 520,000 followers.
Listen to Vala talk about hiring for attitude, training for aptitude; post COVID service delivery paradigms; designing for digital first scenarios; humanizing government; trajectories of innovation in UAE and Estonia, hackathons at the Vatican and more.
"Trust is Competence and Character where Competence is capability + reliability, and Character is integrity + benevolence", says Vala.
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