GX Conversations on Service Continuity: Expert Takes In The Times Of Crisis - Panel Discussion
How can governments maintain continuity of services they provide to citizens, residents and businesses in these times of crisis? Listen from service pioneers, policy experts, government leaders, innovators and thinkers from across the globe.
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- 2 min read
- Apr 26, 2020
In the last few days, our world has completely changed. In such times, it is imperative that we reach out to our experts and leaders and guides, and use their wisdom to educate and inform our people to enable them to make some sense of today and tomorrow in our areas of common interest. For government services, the first objective for any government today is to maintain the continuity of services to their citizens, residents and businesses. Most governments are responding to this in their own ways.
GX hosted a brief virtual discussion on service continuity with four thought leaders and practitioners based in the US:
-Dr. Jonathan Reichental
CEO of Human Future and a former CIO of the City of Palo Alto, California, USA
-Dr. Peter Pirnejad
Senior Director Global Public Sector, Oracle, USA
-Michelle Littlefield
Data & Analytics Manager, City & County of San Francisco, USA
-Pete Peterson
Dean of School of Public Policy at Pepperdine University, USA
They discussed key issues around maintaining service continuity in these times of crisis and addressed questions like the following:
- Continuity of key services for citizens and businesses is vital in these times. What are the core, basic digital services that cities and governments in general need to support during a crisis?
- What actions are governments taking now that are working? Any examples that stand out?
- Is there anything governments should avoid in terms of digital services right now?
- How do you think about privacy and protecting people in these times?
- What is the right role in terms of digital services for cities versus national governments during a crisis?
- What are we learning about digital services during this crisis? Will this radically change how services are designed and delivered?
- What do we need to prioritize in terms of government experience after this crisis and in the new "normal"?
This video presents a recording of the session. Please reach out to [email protected] if you have any questions.
