GX Conversations on Service Continuity: Expert Takes In The Times Of Crisis

In the last few days, our world has completely changed. In such times, it is imperative that we reach out to our experts and leaders and guides, and use their wisdom to educate and inform our people to enable them to make some sense of today and tomorrow in our areas of common interest.

For government services, the first objective for any government today is to maintain the continuity of services to their citizens, residents and businesses. Most governments are responding to this in their own ways.

For example, the UAE government has showed its readiness to identify and provide vital services for all citizens and residents so that they can obtain their government services around the clock through using smart channels without the need of any physical visit to its centers. This is to enable customers to complete their transactions remotely, in a way that ensures their safety and supports the UAE’s efforts towards facing the challenges of the novel coronavirus, (COVID-19), and reduce its impact on all sectors. All these vital services have been shown on a single page at https://u.ae/en/services and also disseminated through a digital booklet – attached below.

GX reached out to some global leaders and asked them about their opinion on service continuity and requested them to address key questions like the following:

• How do you think that governments can maintain continuity of services they provide to citizens, residents and businesses in these times of crisis, and make sure that vital services are still accessible and available? Can you outline some key actions that they could take?

• What are the key factors that governments should consider when figuring out the continuity for such services? Can you outline some key factors that will/shall drive the decision-making process here?

The responses from these leaders and experts shall be presented in this series over the next few days.