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Stories

UX in Government: Why We Need to Stop Calling It “Citizen Experience”

If CX is supposed to be about inclusion, let’s make our language more inclusive, too, writes cultural anthropologist, Jamie Lee.

The Chambers of Commerce in the Digital Era: A Unique instrument for Private-Public Dialogue

Chambers of commerce are ideally positioned to facilitate dialogue between the private sector and governments.

Data-driven Government Services Are Saving Time and Boosting Happiness

Time is precious, which is why governments are turning to data to streamline services, saving citizens visits to municipality offices

How Technology is Changing Government Services: Gradually, then Suddenly

Three important buckets define the relationship between technology and government services: collection of data, storage of data, and use of data. This article touches on their specific relationships

The Role Of Data For Government Experiences

The intersection of data and government services allocation is a very defined system that is often overlooked by the public. This article touches on the importance of streamlining the collection and analysis of data towards enhancing government services

What the World May Look Like in 2030 And How That Affects Government Services

2030 is going to look vastly different. Governments will need to fundamentally reimagine their services.

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