Government Experience: 2nd Government Services Forum

Understanding the role of digital transformation in government services – report and videos from the 2nd Government Services Forum held at the Goldman School of Public Policy, University of California at Berkeley, USA in 2020

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Apr 19, 2020

The 2nd edition of the Government Services Forum was held at and co-hosted by the Goldman School of Public Policy at the University of California, Berkeley. Moderated by Jonathan Reichental, CEO of Human Future and a former CIO of the City of Palo Alto, California, the forum convened 16 experts from government, academia and the public sector, mostly from in and around the Silicon Valley, to engage in a dialogue on the future of government services. The Forum was launched by the Emirates Government Service Excellence Program (EGSEP) at the UAE Prime Minister’s Office in 2019 with the inaugural edition being held at the World Government Summit in Dubai.

The attendees included: Dr. Peter Pirnejad, Senior Director Global Public Sector at Oracle; Pete Peterson, Dean of School of Public Policy at Pepperdine University; Michelle Littlefield, Data & Analytics Manager, City & County of San Francisco; Jane Wiseman, CEO at the Institute for Excellence in Government and Fellow at the Harvard Kennedy School; Elizabeth Goodman, Director of Design at A1M; Jason Rissman, Managing Director at OpenIDEO—IDEO; His Excellency Mohamed Bin Taliah, Assistant Director General for Government Services Sector at the Prime Minister’s Office in the Ministry of Cabinet Affairs and the Future, UAE; Dan Chenok, Executive Director at the IBM Center for The Business of Government, USA; Henry Brady, Dean and Class of 1941 Monroe Deutsch Professor of Political Science and Public Policy, Goldman School of Public Policy, University of California, Berkeley; Alex Holmes, Global Business Development - Worldwide Public Sector at Amazon Web Services (AWS); Catherine Carlton, City Council Member, City of Menlo Park; Marc Hebert, Director Innovation Office at the Human Services Agency San Francisco; Jonathan Simkin, Co-founder and CEO at Swiftly; Michael Brownrigg, City Council Member at the City of Burlingame; Christina Arizpuro, Industry Executive Advisor, Public Sector at SAP.

The report attached below provides a detailed summary of the discussion. It has been prepared by the Forum's knowledge partner EY.

For more details on the Forum, please contact Chetan Choudhury.