Digital India: On Delivery of Citizen Services
India is increasingly providing digital government services. Now we need reliable and timely delivery.
This story was originally published by the Hindu here.
‘Digital India’ is now becoming a way of life in India, as stated by Prime Minister Narendra Modi. But as The Hindu adds, the true measure of digitalization would be seamless delivery of all citizen services.
Online education, telemedicine and productivity at home are now even more vigorously delivered during the pandemic. Next, governments must be ready to use technology to create reliable, open, participatory public systems that citizens consider trustworthy.
A beginning has, no doubt, been made through government-to-citizen services using Common Service Centres, advice to agriculturists, digital payments of welfare benefits through bank accounts, and legal advice online.
Now, digital services need to be applied to other sectors, such as road safety to reduce accident mortality, and a digital health ID to prescribe and dispense essential medicines for free. Efficiency also depends on transforming internal processes and fixing deadlines for service delivery.
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