An International Index on Government Service Quality: Improving Public Services Through Transparency and Comparison

The Government Services Forum was held for the first time at the World Government Summit in Dubai on Feb 9, 2019.The panel was attended by global thought leaders who deliberated on the current state and future possibilities for government services. Some panelists talked about the need to measure the quality of government services and the possibility of creating a global indicator to address this domain.

Across the globe governments are under significant pressure to deliver on the ever-growing demand for high quality government services. In the attempt to meet these demands governments are seeking new tools through which government service quality can be evaluated, compared and ultimately improved. One such tool to be considered is the development of an international index to measure and compare the quality of government services.

In order to frame discussions on the relevance of such an index, a white paper was created to identify and discuss some of the key considerations that will need to be made in building an index on the quality of government services. This includes how best to define public sector services, how to ensure an adequate and broad representation of government services at large and how to ensure that an index is built on the basis of data that can provide the best possible measure of the quality of government sector services.

This white paper was created by Struensee & Co.