GX Case Study: The UAE's Happiness Meter

With a mission to drive excellence across government services worldwide by highlighting current best practices and emerging trends, GX Case Studies is a thought leadership and knowledge sharing series by the GX Government Experience digital platform, GX.ae.

The first installment in the series explores the UAE’s Federal “Happiness Meter”. 

This initiative was identified based on its successful execution of real-time and nation-wide government services feedback system with predictive analytics capabilities. This case study highlights the customer and government services interaction, and the way that the innovative application is helping to address challenges arising due to lack of consistent data and real-time feedback. This case study has been developed in knowledge partnership with the Applied Innovation Institute (AII).

 

Download the case study here.